Shipping Policy
How Much Does Shipping Cost?
Shipping rates vary depending on the size and shipping category of the items in your order.
Canada
- General Shipping: $6.99 CAD
- Bulky Shipping: $14.99 CAD
- Oversized Shipping: $24.99 CAD
United States
- General Shipping: $5.99 USD
- Bulky Shipping: $11.99 USD
- Oversized Shipping: $19.99 USD
We also offer free standard shipping on qualifying orders. Free-shipping thresholds vary depending on the shipping category and destination and will be applied automatically at checkout.
If your order contains products from more than one shipping category, shipping rates may be combined. Your final shipping cost will always be displayed at checkout before payment.
Where Do We Ship?
Larose & Mae ships to the destinations available for each product at checkout.
Shipping availability may vary between products depending on the supplier and fulfillment location. If we are unable to ship a particular item to your address, it will be indicated during checkout.
How Long Will My Order Take to Arrive?
Orders are fulfilled through our trusted fulfillment partners, and processing and delivery times may vary depending on the product, destination, warehouse location, and shipping carrier.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.
Please keep in mind that delivery estimates are not guaranteed. Carrier delays, customs processing, holidays, severe weather, or other circumstances outside of our control may occasionally affect delivery times.
Will I Receive Tracking Information?
Yes. Once tracking information becomes available for your order, it will be sent to the email address provided at checkout.
Please allow some time for tracking information to update after your package has been handed over to the carrier.
Can My Order Arrive in More Than One Package?
Yes. Because some products may be fulfilled from different warehouses or fulfillment partners, items from the same order may occasionally arrive in separate packages.
You will receive tracking information for each shipment when available.
Can I Ship One Order to Multiple Addresses?
We are unable to ship a single order to multiple addresses.
If you would like items delivered to different addresses, please place a separate order for each shipping address.
Do You Ship to PO Boxes or APO/FPO Addresses?
Shipping availability for PO Boxes and military APO/FPO addresses may depend on the product and carrier.
If an address is not supported, you may be asked to provide an alternative shipping address during checkout.
Customs, Duties & Import Taxes
International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.
Any applicable charges that are not collected during checkout are the responsibility of the customer. Larose & Mae does not control these fees, and the amount may vary depending on your country's customs regulations.
For additional information, we recommend contacting your local customs authority.
Incorrect Shipping Addresses
Please carefully review your shipping information before completing your order.
If you notice an error after placing your order, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered processing or has already shipped.
Questions About Your Order?
If you have any questions about your shipment, please contact us with your order number and the email address used to place the order, and we'll be happy to help.